Customized Promos FAQ Frequently Asked Questions

Text can usually be "type-set" for you at little to no cost, and is easily recreated. If you have an art department in your company, they will know how to create this type of art file. If you are unsure of what type of art file you have, send your company logo to service@customizedpromos.com and we will let you know if it can be used in its current format.

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What is an Overrun or Underrun?

It is fairly typical to produce 5 - 10% more items than the quantity that is ordered. This helps to reduce errors in printing, and helps account for most common print issues. In most cases, the customer is responsible for the cost of the extra pieces since they are considered part of normal production, and are imprinted with the customer's company information. An underrun is the rare case in which fewer items are produced. Specifying "No overruns or underruns" on the order can help to prevent this cost.

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Why a Minimum Order?

Setting minimum production limits helps to ensure that the order is large enough to cover the cost of the job, as well as generate profit..

Why do I have to pay Set-up Charges?

Since custom logos and imprints are usually company specific, no one else will be able to use the materials used to create the imprint. This generally means that you are paying to create a custom screen, stamp, or other materials that will be used to create your product.

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What if I need my item by a certain date?

Be sure to let the us know that you have a specific date in which you need your items. If the request is not outrageous we may be able to accomodate your "need date". If the date is very soon, it may be necessary to pay for the cost of a Rush order, as well as expedited shipping charges.

What type of businesses use Promotional Products.

Promotional products increase the exposure your business receives, and is a great form of advertising. Promotional products are not just for tradeshows, they can be sales incentives, corporate gifts, holiday gifts to employees, or even supplies that are used in a public office. Since just about any item can be embossed, imprinted, stamped, embroidered, or engraved with a logo, it is worth taking a look at all of your regular purchases and see what could be personalized. Packaging and office products you order regularly can often present logos and messages without any significant cost increase. Customer giveaways present an opportunity to keep your company logo in the customers view. Refrigerator magnets can be imprinted with important numbers, and often times are in a home for years.

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How are impressions made on Promotional Items?

Silk-Screening
The image is created from ink pressed through a stenciled screen. A seperate screen is required for each color resultinng in a higher cost for additional colors and processing.
Embroidery
Stitching a design into fabric.
Deboss
The depression of an image into a materials surface.
Emboss
A raised image is impressed on an items surface. Hot Stamp
The pressing of a heated stamp on an items surface to creat an impression.
Etching
The production of an image on a surface by using acid.
Die-casting
Injecting molten metal into the cavity of a carved die (or a mold)
Die-striking
An impression made on a metal sheet sheet by a metal stamp or hammer.

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What if my order is wrong, or if I don't like the way it turned out?

Any order that is incorrect, such as mistakes in spelling or contact information will either be cause to reimburse you for your order, or reproduce the order if there is time. Although any errors present in the art or text submitted to us should be visible in the eproofs, and corrections should be submitted prior to approval of proofs. Either hand signatures or digital signature or approval through email is usually required prior to production to prevent these errors.

Being disappointed in the choices you have made, such as product or imprint color, imprint size, or other cosmetic issues due to customer error or choice, there will be no cause for reimbursement. Although we make every attempt to suggest alternatives for any potential imprinting issue we predict, we cannot be responsible for the results. Please take care to carefully look over your proofs to ensure that you will be satisfied with the finished product. If you are unsure, you have the option of ordering a pre-production sample. This would allow you to see the completed product before your entire order is produced.

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